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  • Screaming Matriarch is a UK-registered limited company, operating under UK law
  • We reserve the right to make changes to this site, the disclaimers and these terms and conditions at any time
  • We aim to respond to all queries within 48 hours so bear with us during that time
  • Screaming Matriarch reserve the right to refuse sale. This may be necessary in the case that we feel a person has the intention to rip off other fans or exploit our licences in any way.

    • In the case of Limited or special edition sales, customers will be informed of the specified doll numbers prior to the sale

    • Unless otherwise specified: limited edition Little Apple Dolls are limited to 1 per customer but customers will be informed nearer the time of the sale.

    • Members of the Screaming Matriarch Team will be on-hand for the duration of the sale to assist with any problems you might have during checkout. Email us via Facebook or

    • If you have been issued with a discount voucher, only one voucher may be redeemed per order.

    • Our vinyl figures contain small parts and are not suitable for children under 8 years old.

    • The sale of Limited or Special Edition items, usually begins at 9PM (GMT) but will be specified nearer the time.

    Here are some time conversions as a guide:

    WESTERN EUROPE: 10:00:00 PM

    CENTRAL EUROPE: 10:00:00 PM

    EASTERN EUROPE: 11:00:00 PM

    AUSTRALIA (+1 day)
    Canberra: Thursday, April 3, 2014 at 7:00:00 AM

    Queensland: Thursday, April 3, 2014 at 6:00:00 AM

    New South Wales: Thursday, April 3, 2014 at 6:30:00 AM

    Sao Paulo: 5:00:00 PM

    Vancouver (British Columbia) 5:00:00 PM

    Toronto: 4:00:00 PM

    JAPAN: Tokyo: 5:00:00 AM

    MEXICO: Mexico City: 2:00:00 PM

    PST 1:00:00 PM

    CST 3:00:00 PM

    EST 4:00:00 PM

  • A shipping charge will be applied to each item in accordance with Screaming Matriarch policy.
  • Customers will receive an email containing a postal tracking reference from a member of the Screaming Matriarch Team to inform them that their order has been dispatched.
  • No dolls will be dispatched before 21 working days have expired, so we request that customers take this into consideration before placing their order.
  • We aim to ship orders within 21-28 WORKING days from the day of purchase. Screaming Matriarch will notify customers with the date of dispatch. If in any circumstances the dispatch of dolls is delayed, we will contact customers by email.
  • The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in your Paypal settings.
  • We dispatch Monday - Friday, 9am - 6pm. We are not liable for any delays in delivery time after the item has left us.
  • If you need to change the address of a previous order you have made, the order will not be updated automatically. Please contact us as soon as possible to amend.
  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to: acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events
  • Any order to a UK mainland address is not classified as lost in transit until 20 working days after the dispatch date. Orders to all other addresses are not classified as lost in transit until 25 working days after the dispatch date. If an order is still not delivered within these time frames, we will issue you with a replacement(s) or a refund at our discretion for the lost item(s) (see Exchanges and Refunds)
  • If an item is returned to us as ‘undelivered by the postal services’, we are unable to send the item out again but will refund you for the purchase or replace the item and contact you informing you of the situation.
  • If an item is returned to Screaming Matriarch undelivered due the courier been unable deliver order to customer’s address then Screaming Matriarch reserves the right to charge an additional postage fee to have the item redelivered

    • We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error

    • While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered you will receive a full or partial refund.

    • Any applications for refunds must be done via email Please include your invoice number and the name and email address that you ordered with.

    • Customers have 14 days after receiving their item to raise a complaint about the item or ask for a refund. Screaming Matriarch cannot be held liable for any damages or lost items if not reported within the 30days.

    • Please be advised that any refunds will be paid back (via Paypal) after 30 working days (from date you raise the query)

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